• DMTS Help Desk

Tech Support

  • The Help Desk is available to answer media and technology-related questions

    Current Help Desk Hours:
    7:00 am - 4:00 pm 

    Contact DMTS:

    Contacts at the schools

    Your primary technology support avenue is available by emailing: support@edinaschools.org

    Concord Elementary
    Jesus Romero x4321

    Cornelia Elementary
    Rod Nerdahl x4623

    Countryside Elementary
    Jason Banks x4722

    Creek Valley Elementary
    Liz Rosenthal x3222

    Highlands Elementary
    Nikole Carlson x4580

    Normandale Elementary
    Hannah Krueger x4181

    South View Middle School
    TBD x4423

    Valley View Middle School
    TBD x3320

    Edina High School
    Peter Blackwell x3026
    Joel Johnson x3021

    DO and Community Ed
    Kelly Krutz x4915

     
  • Create a new Web Help Desk ticket 

     Enter a new ticket via email using our new Web Help Desk.
     

     

  • Web Help Desk

    Using Web Help Desk 

    Web Help Desk is the service request system used by DMTS. With it you can ask for assistance with technology and track the status of your support request. You will be emailed with updates as your request is worked on. 
     

    Creating a new request

    Simply send an email from your email account to support@edinaschools.org. All communication can be made via email for your service requests. The DMTS team will contact you via email or phone to follow up with the request. Each request will have a ticket # to track the progress.
     

    Checking the status of a request: staff

    To check the status of one of your tickets, go to Web Help Desk at http://whd.edinaschools.org You will be asked to authenticate with your computer account and then you can update the status of your request or create a new one. Depending on the Request type, you may need to fill out form information to help the team meet your request and provide better service.

Quick Links

Status Dashboard