• DMTS Help Desk

Tech Support

  • Current Status

    Current issues (9/21/18) 

    • No issues reported

       


    Recently resolved issues 

    • 9/21/18   Infinite Campus is experiencing issues at this time.  You may experience intermittent connectivity when trying to access Infinite Campus.  They are aware of the issue and are working toward a resolution.  We apologize for the interruption.
    •  
       9/17/18  Infinite Campus is experiencing issues at this time.  You may experience intermittent connectivity when trying to access Infinite Campus.  They are aware of the issue and are working toward a resolution.  We apologize for the interruption.

    Create a new Web Help Desk ticket 

     Enter a new ticket via email using our new Web Help Desk.
     

     

  • Web Help Desk

    Using Web Help Desk 

    Web Help Desk is the service request system used by DMTS.  With it you can ask for assistance with technology and track the status of your support request.  You will be emailed with updates as your request is worked on. 
     

    Creating a new request

    Staff with valid @edinaschools.org email accounts can now create and update requests using email.  Simply send an email from your school account to support@edinaschools.org  All communication can be made via email for your service requests.   The DMTS team will contact you via email or phone to follow up with status.  Each request will have a ticket # to track the progress.
     

    Checking the status of a request  

    To check the status of one of your tickets, go to Web Help Desk at http://whd.edinaschools.org You will be asked to authenticate with your computer account and then you can update the status of your request or create a new one.  Depending on the Request type, you may need to fill out form information to help the team meet your request and provide better service.  On the Web Help Desk website you can also update your profile and see our growing FAQ of documents.
    Other systems:
    • Status of online MCA testing here
    • Status of online MAP testing here
    • Status of Google Apps here
     

Quick Links

Status Dashboard