DMTS Help Desk
IncidentIQ is the service request system used by DMTS. With it, you can ask for assistance with technology and track the status of your support request. You will be emailed with updates as your request is worked on.
Creating a New Request
All communication should be made through the incidentIQ dashboard.
- Parents/students: Click this link and follow the prompts.
- Staff: Login to LaunchPad, then, open a ticket using the Incident IQ icon.
The DMTS team will contact you via email or phone to follow up with the request. Each request will have a ticket number to track the progress.
Checking the Status of a Request (Staff Only)
To check the status of one of your tickets, log in to IncidentIQ through the Edina LaunchPad. You will also get updates via email, you can respond to that or in IncidentIQ.
Technology Support for Families
Submit a ticket through this link and follow the prompts.
Please include the device barcode (district-provided device) or the serial number (personal device) and your contact information. We will get back to you as soon as possible to problem solve.
Help Desk
The Help Desk Team is available to answer media and technology-related questions from 7:00 am - 4:00 pm.
For live assistance, please call:
(952) 848-4915
For live assistance, please call:
(952) 848-4915
To check the System Status page:
http://status.edinaschools.org
