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DMTS Help Desk

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Technology

incidentIQ is the service request system used by DMTS. With it, you can ask for assistance with technology and track the status of your support request. You will be emailed with updates as your request is worked on. 

Technology

Help Desk

The Help Desk Team is available to answer media and technology-related questions from 7:00 am - 4:00 pm.
 

To open a ticket:
Parents/students: Click this link and follow the prompts.

Staff: Login to the portal, then, open a ticket using the Incident IQ icon. 

For live assistance, please call:
952-848-4915.

To check the System Status page:
http://status.edinaschools.org

 

Technology

Remote Support Quick Links

Use when talking to Help Desk Team member.

Splashtop SOS
For Windows/MAC computers and iPads
sos.splashtop.com/

 

Technology

Technology Support for Families

During this time we are asking that all families who are having issues with their device fill out a help desk ticket with a description of the device issue. Please include the device barcode (district-provided device) or the Serial Number (personal device) and your contact information. We will get back to you as soon as possible to problem-solve. View these tips for Chromebook Troubleshooting.

 

Creating a New Request: All

All communication should be made through the incidentIQ dashboard.
 

Parents/students: Click this link and follow the prompts.

Staff: Login to the portal, then, open a ticket using the Incident IQ icon. 

The DMTS team will contact you via email or phone to follow up with the request. Each request will have a ticket number to track the progress.
 

Checking the Status of a Request: Staff Only

To check the status of one of your tickets, log in to incidentIQ through the Edina Portal. You will be asked to authenticate with your computer account and then you can update the status of your request or create a new one. Depending on the Request type, you may need to fill out form information to help the team meet your request and provide better service.
Technology