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DMTS Help Desk

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Technology

Web Help Desk is the service request system used by DMTS. With it, you can ask for assistance with technology and track the status of your support request. You will be emailed with updates as your request is worked on. 

Technology

Help Desk Hours

The Help Desk Team is available to answer media and technology-related questions from 7:00 am - 4:00 pm.
 

Send email requests to:  support@edinaschools.org.

For live assistance, please call:
952-848-4915.


 

Technology

Remote Support Quick Links

Use when talking to Help Desk Team member.

Chrome Remote Desktop Support
For Chromebooks
https://remotedesktop.google.com/support

Splashtop SOS
For Windows/MAC computers and iPads
https://sos.splashtop.com/

 

Technology

Technology Support for Families

During this time we are asking that all families who are having issues with their device email support@edinaschools.org with a description of the device issue. Please include the device barcode (district-provided device) or the Serial Number (personal device) and your contact information. We will get back to you as soon as possible to problem-solve. View these tips for Chromebook Troubleshooting.

 

Creating a New Request: All

Simply send an email from your email account to support@edinaschools.org. All communication can be made via email for your service requests. The DMTS team will contact you via email or phone to follow up with the request. Each request will have a ticket # to track the progress.

 

Checking the Status of a Request: Staff Only

To check the status of one of your tickets, go to Web Help Desk at http://whd.edinaschools.org You will be asked to authenticate with your computer account and then you can update the status of your request or create a new one. Depending on the Request type, you may need to fill out form information to help the team meet your request and provide better service.
Technology