District Updates and Alerts

If you’ve opted in but aren’t receiving messages, try the following:

• Check your contact information
  • Families: Make sure your cell phone number is correct in Infinite Campus.
  • Staff: Make sure your number is correct in EAC.
• Resend the opt-in text
  • Text “YES” from the device you want to receive messages on to 67587.
  • You should receive a confirmation from SchoolMessenger.
• Confirm Multiple Devices
  • If you want alerts on more than one phone, you must opt in from each device and make sure each number is listed in Infinite Campus or EAC.

Note: Changes may take up to 24 hours to take effect.

After you text one of the keywords to the short code, the system will always respond with one of three messages:

• Opt-in Response: You’re now registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. Msg req varies. Schoolmessenger/com/txt
• Opt-out response: You’re unsubscribed from SchoolMessenger. No more messages will be sent. Reply Y to resubscribe or HELP for help. Msg & data rates may apply.

Any other response, or no response, indicates that you should contact your wireless device provider to enable SMS messaging/premium content.

If you receive what appears to be an error message similar to one of the following, it most likely means that the short code text messaging is not enabled on your wireless subscription plan:

• Service access denied
• Message failed
• Shortcode may have expired or shortcode texting may be blocked on your account
• Does not participate

These replies DO NOT indicate that the wireless provider can’t receive messages from SchoolMessenger. Rather, they indicate that the mobile device does not have short-code SMS texting enabled for that number. This is sometimes disabled by default on company-provided cell phones. To address this, contact your wireless provider.

Note: Providers sometimes use various names for this type of texting service (e.g., short code, SMS, premium, etc.). If you simply ask about text messaging, your carrier may assume you mean person-to-person texting. Therefore, be very clear to refer to “short code” text messages. Most TV programs with a voting component use short code SMS messaging (e.g., American Idol, Dancing with the Stars, etc.). Using an example like this can help clarify the type of texting service you want to enable.
 

Edina Public Schools staff can review and update their personal contact information through the Employee Access Center (EAC) in the Launchpad Portal.

SchoolMessenger does not charge recipients; however, wireless providers may charge for individual messages depending on the plan associated with the wireless device.

Alerts through SchoolMessenger are only available to Edina Public Schools families and staff. Non-district members cannot be added to the system.

If you do not wish to receive text messages from Edina Public Schools at a particular cell phone number, you may do one of the following:

• Don’t opt in and don’t reply to the opt-in invitation message
• Text “STOP” to 67587 at any time

No, short codes are the industry standard and the only fast and reliable way to deliver mass text notifications.