• Who to Contact

    Contact your school’s Health Services Office if…

    • The student or member of the student’s household tests positive for COVID; student should stay home.

    Contact your teacher with…

    • Questions about assignments
    • Questions regarding classroom topics, schedules or routines 
    • Questions about items specific to your child for his/her classroom experience
    • Questions about academics or academic support

    Contact your principal with…

    • Questions regarding building-wide topics, plans, schedules or routines
    • Questions about health and safety, discipline, or attendance

    Contact District Technology with…

    Specific technology questions...

    General technology questions...

    • User Accounts Questions
      • Issues logging into Edina Apps/Portal
      • Issues with K-2 Student QR codes (SeeSaw)
        • Contact your teacher. (Note: teachers may not be able to respond during their teaching hours.)
      • Issues with K-2 Student QR codes (Portal)
        • Contact your building media specialist. (Note: Media specialists may not be able to respond during their teaching hours.)
    • Device Performance Questions
    • Application Questions
      • Use of SeeSaw
        • Contact your teacher or building media specialist. (Note: teachers or media specialists may not be able to respond during their teaching hours.)
      • Use of Schoology
        • Contact your teacher or building media specialist. (Note: teachers or media specialists may not be able to respond during their teaching hours.)
    • System Issues
      • Check the Tech Status to see if applications are experiencing system wide issues.
    • Video Conferencing Questions
      • Can’t join video conference or it won’t start
        • Contact your teacher. (Note: teachers may not be able to respond during their teaching hours.)
      • Missed a video conference
        • Contact your teacher. (Note: teachers may not be able to respond during their teaching hours.)
      • Video conferencing was “glitchy”
        • Use speedtest.net to test home connection. Closing browser tabs can also help.

     

  • Who to Contact

    Attendance and Absences

    • To report an absence:
      • Contact your school's attendence line to let them know if your child is sick/unable to particpate in the school day.
    • For absence support and questions about school work:
      • Contact your child's teacher for information about academic work and catching up.

    Families should follow the Minnesota Department of Health’s Decision Tree for People with COVID-19 Symptoms to determine when a student, staff member, or household member must stay home and when they may return to school.

    Visit the COVID Monitoring page on the Family Dashboard for addtional information and resources.